Responsible Gaming at FAIRPLAY: Stay in Control of Play

Our Commitment

FAIRPLAY will never frame gambling as a way to earn a living, cover expenses, or recover a loss. Every game carries a house edge, outcomes are random, and the honest expectation over time is that the house edge holds. We build our platform, our promotions, and our support scripts around that reality rather than around excitement alone.

We also believe responsible gaming tools work best when they're visible and easy to use, not buried three menus deep. That's why limit settings, cooling-off options, and self-exclusion sit in your account settings from the moment you register, not after something has already gone wrong.

This page exists because we'd rather a player read it before their first deposit than discover it after a rough session. Think of it as the other half of the FAIRPLAY promise: we've made deposit and cashout fast and simple, and we owe you the same clarity about the limits worth setting for yourself.

Player Tools

• Deposit limits - cap how much you can add to your account daily, weekly, or monthly
• Loss limits - set a maximum amount you're willing to lose over a chosen period
• Time limits - get reminded or automatically logged out after a set session length
• Self-exclusion - lock yourself out of FAIRPLAY for a defined period or indefinitely
• Cooling-off periods - take a short, enforced break of a day to a few weeks without a full self-exclusion

All of these tools are self-service, meaning you don't need to explain yourself or ask permission to set a limit. You can find them under account settings, and most take effect immediately after saving rather than waiting for a support ticket to process.

Recognising Problem Signs

Gambling can shift from entertainment to a problem gradually, which is why it helps to know the signs before they stack up. Chasing losses by increasing bets, borrowing money to play, hiding play from family, or feeling anxious when you're not able to log in are all signals worth taking seriously.

• Spending more time or money than you planned, repeatedly
• Lying to family or friends about how much you're playing
• Using rent, bill, or emergency money to fund play
• Feeling restless, irritable, or anxious when you try to cut back
• Playing to escape stress rather than for entertainment
• Needing to wager larger amounts to get the same sense of excitement

None of these signs on their own mean something is seriously wrong, but noticing two or three together is worth taking as a prompt to pause, set a limit, or talk to someone rather than waiting for the situation to resolve on its own.

Protecting Minors

FAIRPLAY is strictly for players aged 21 and older. We verify identity documents as part of KYC before releasing any withdrawal, and any account found to belong to someone under 21 is closed with funds handled according to our terms. Parents and guardians can also request device-level blocking tools from their mobile provider or use third-party parental control software to prevent access to gambling sites entirely.

If you share a phone or computer with a minor, we'd encourage logging out of your FAIRPLAY account when you're not using it and enabling your device's own screen lock, since age verification at signup can't prevent access to an account that's already logged in on a shared device.

Where To Get Help

If gambling has stopped feeling like entertainment for you or someone close to you, help is available and it's free. The National Center for Mental Health operates a crisis hotline at 1553, staffed to talk through gambling concerns confidentially, at no cost, regardless of where you play.

You can also reach out to FAIRPLAY support to activate a self-exclusion or cooling-off period immediately. Asking for a break is never held against you, and our team will not try to talk you out of it.

Family members and friends who are worried about someone else's play can also call the 1553 line for guidance, even if the player themselves isn't ready to reach out yet. You don't have to wait for a crisis point to make that call.